|#||Channels||CPS (Calls Per Second)||Price (USD)||Contract||SLA|
|4||Above 500||50cps or above||Talk to sales||Monthly||Premium|
Standard SLA provides you with support within the business hours 9:00 AM --> 5:00 PM Estern Standard Timezone,
The support channel will be through our web helpdesk software. The first response is within 4 hours and ticket resolution time within 24 hours.
Premum SLA provides you with support 24x7.
The support channel will be through our web or phone. The first response is within 1 hour and ticket resolution time within 3-4 hours.